Providing healthcare services in telemedicine


  • Francesco Burrai SC Formazione, Ricerca e Cambiamento Organizzativo, ATS Sardegna - ASSL di Sassari, Sassari - Italy
  • Margherita Gambella Facoltà di Medicina e Chirurgia, Università degli Studi di Sassari, Sassari - Italy
  • Angelica Scarpa Facoltà di Medicina e Chirurgia, Università degli Studi di Sassari, Sassari - Italy



E-health, Mobile health, Telehealth, Telemedicine, Privacy


As a consequence of the Sars-CoV2 pandemic, the role of telemedicine in the healthcare sector was reviewed in order to ensure continuity of care and to contain infections. This new frontier involves professionals, caregivers, patients and can be applied in various fields, such as surgery, specialist visits, follow-ups, home care, health education, prevention and monitoring. Despite privacy may seem a deterrent for the implementation of this new goal in the healthcare sector, the community and the national legislation both provide rules to protect individuals and the community. This innovative method of assistance brings with it limits that must not detract attention from the great possibilities arising from the use of telemedicine.


Download data is not yet available.


WHO 2011. mHealth: New horizons for health through mobile technologies: second global survey on eHealth. (data ultimo accesso 30/12/2020).

Art. 4, comma 1, del decreto legge 28 agosto 1997, n. 281 “Indicazioni nazionali per l’erogazione di prestazioni in telemedicina”. (data ultimo accesso 30/12/2020).

WHO 2019. World Health Organization. WHO Guideline: Recommendations on Digital interventions for Health System Strengthening. (data ultimo accesso 28/12/2020).

Gulacti U, Lok U. Comparison of secure messaging application (WhatsApp) and standard telephone usage for consultations on Length of Stay in the ED. A prospective randomized controlled study. Appl Clin Inform. 2017;8(3):742-753. PMID:28880047

Jumreornvong O, Yang E, Race J, Appel J. Telemedicine and Medical Education in the Age of COVID-19. Acad Med. 2020;95(12):1838-1843. PMID:32889946

Telemedicine opportunities and developments in Member States: report on the second global survey on eHealth. Geneva: World Health Organization; 2010. Global Observatory for eHealth series, volume 2. (data ultimo accesso 30/12/2020).

World Health Organization. Increasing access to health workers in remote and rural areas through improved retention: global policy recommendations. Geneva: World Health Organization; 2010. (data ultimo accesso 30/12/2020).

Classification of digital health interventions v1.0: a shared language to describe the uses of digital technology for health. Geneva: World Health Organization; 2018. WHO/RHR/18.06. (data ultimo accesso 30/12/2020).

Wang X, Shu W, Du J, et al. Mobile health in the management of type 1 diabetes: a systematic review and meta-analysis. BMC Endocr Disord. 2019;19(1):21. PMID:30760280

Choi PJ, Oskouian RJ, Tubbs RS. Telesurgery: Past, present, and future. Cureus. 2018 maggio 31;10(5):e2716.

Novara G, Checcucci E, Crestani A, et al; Research Urology Network (RUN). Telehealth in Urology: A Systematic Review of the Literature. How Much Can Telemedicine Be Useful During and After the COVID-19 Pandemic? Eur Urol. 2020;78(6):786-811. PMID:32616405

Chi N, Demiris G. A systematic review of telehealth tools and interventions to support family caregivers. J Telemed Telecare. 2015 gennaio;21(1):37-44.

REGOLAMENTO (UE) 2016/679 del Parlamento Europeo e del Consiglio del 27 aprile 2016. (data ultimo accesso 30/12/2020).

Artt. 12 e 13, comma 1, del decreto legge 18 ottobre 2012, n. 179. (data ultimo accesso 30/12/2020).

La Costituzione Italiana, Parte I, Titolo II, articolo 32. (data ultimo accesso 30/12/2020).

Asiri A, AlBishi S, AlMadani W, ElMetwally A, Househ M. The Use of Telemedicine in Surgical Care: a Systematic Review. Acta Inform Med. 2018;26(3):201-206. PMID:30515013

Robie DK, Naulty CM, Parry RL, et al. Early experience using telemedicine for neonatal surgical consultations. J Pediatr Surg. 1998;33(7):1172-1176. PMID:9694117

Odendaal WA, Anstey Watkins J, Leon N, et al. Health workers’ perceptions and experiences of using mHealth technologies to deliver primary healthcare services: a qualitative evidence synthesis. Cochrane Database Syst Rev. 2020;3(3):CD011942. PMID:32216074

Powell RE, Henstenburg JM, Cooper G, Hollander JE, Rising KL. Patient Perceptions of Telehealth Primary Care Video Visits. Ann Fam Med. 2017;15(3):225-229. PMID:28483887



How to Cite

Burrai, F., Gambella, M., & Scarpa, A. (2021). Providing healthcare services in telemedicine. Giornale Di Clinica Nefrologica E Dialisi, 33(1), 3–6.
Received 2021-01-01
Accepted 2021-01-18
Published 2021-02-18


Most read articles by the same author(s)

1 2 3 > >>