Effects of a structured hospitality approach in dialysis

Authors

  • Gabriele Giacomelli USL Toscana Centro, Dipartimento Assistenza Infermieristica ed Ostetrica, SOC Nefrologia e Dialisi Firenze II, Ospedale S.M. Annunziata, Bagno a Ripoli (FI)
  • David Caiani USL Toscana Centro, Dipartimento Assistenza Infermieristica ed Ostetrica, SOC Nefrologia e Dialisi Firenze II, Ospedale S.M. Annunziata, Bagno a Ripoli (FI)
  • Simone Bacherini USL Toscana Centro, Dipartimento Assistenza Infermieristica ed Ostetrica, SOC Nefrologia e Dialisi Firenze II, Ospedale S.M. Annunziata, Bagno a Ripoli (FI)
  • Antonella Berti USL Toscana Centro, Dipartimento Assistenza Infermieristica ed Ostetrica, SOC Nefrologia e Dialisi Firenze II, Ospedale S.M. Annunziata, Bagno a Ripoli (FI)
  • Antonella Biagi USL Toscana Centro, Dipartimento Assistenza Infermieristica ed Ostetrica, SOC Nefrologia e Dialisi Firenze II, Ospedale S.M. Annunziata, Bagno a Ripoli (FI)
  • Sabrina Bonini USL Toscana Centro, Dipartimento Assistenza Infermieristica ed Ostetrica, SOC Nefrologia e Dialisi Firenze II, Ospedale S.M. Annunziata, Bagno a Ripoli (FI)
  • Lorenzo Burgio USL Toscana Centro, Dipartimento Assistenza Infermieristica ed Ostetrica, SOC Nefrologia e Dialisi Firenze II, Ospedale S.M. Annunziata, Bagno a Ripoli (FI)
  • Elisabetta Ghelli USL Toscana Centro, Dipartimento Assistenza Infermieristica ed Ostetrica, SOC Nefrologia e Dialisi Firenze II, Ospedale S.M. Annunziata, Bagno a Ripoli (FI)
  • Angela Mencattelli USL Toscana Centro, Dipartimento Assistenza Infermieristica ed Ostetrica, SOC Nefrologia e Dialisi Firenze II, Ospedale S.M. Annunziata, Bagno a Ripoli (FI)
  • Tiziana Rabiti USL Toscana Centro, Dipartimento Assistenza Infermieristica ed Ostetrica, SOC Nefrologia e Dialisi Firenze II, Ospedale S.M. Annunziata, Bagno a Ripoli (FI)
  • Ilaria Ricci USL Toscana Centro, Dipartimento Assistenza Infermieristica ed Ostetrica, SOC Nefrologia e Dialisi Firenze II, Ospedale S.M. Annunziata, Bagno a Ripoli (FI)
  • Alessandra Sarti USL Toscana Centro, Dipartimento Assistenza Infermieristica ed Ostetrica, SOC Nefrologia e Dialisi Firenze II, Ospedale S.M. Annunziata, Bagno a Ripoli (FI)

DOI:

https://doi.org/10.33393/gcnd.2017.684

Keywords:

Hospitality, Group culture, Relational tools

Abstract

A nursing research project including a series of qualitative surveys was set up to investigate how a care-team culture of hospitality and the use of some relational tools could, through a structured approach, have positive effects on patients starting the dialysis treatment pathway. A structured hospitality approach addressed to new-entry patients seems to activate important prerequisites for patient care perception. The research showed that the lack of a personally addressed hospitality approach would not be limited to neutral effects but might have harmful effects on patients' self-care attitude as well, producing different patient outcomes, both clinically and in their interaction with the dialysis setting. The will to stimulate self-empowerment and self-esteem seems to be clearly perceived and appreciated by the patients, and this was confirmed by the collected quality data. The evidence emerging from this study tells us that a care-team culture oriented towards valuing hospitality, which in this case had been implemented in various organizational steps and ways, may have positive effects on care outcomes – not only for the individual patient but also the care-team members – by activating a high satisfaction rebound.

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Published

2017-11-15

How to Cite

Giacomelli, G., Caiani, D., Bacherini, S., Berti, A., Biagi, A., Bonini, S., Burgio, L., Ghelli, E., Mencattelli, A., Rabiti, T., Ricci, I., & Sarti, A. (2017). Effects of a structured hospitality approach in dialysis. Giornale Di Clinica Nefrologica E Dialisi, 29(4), 263–273. https://doi.org/10.33393/gcnd.2017.684

Issue

Section

Nephrology nursing - In collaboration with SIAN

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